Flexible, collaborative, made for you.
At Cohesity, we’re on a mission to secure the world’s data. We move fast, collaborate across teams and cultures, and embrace the freedom to solve challenges in innovative ways—creating endless possibilities.
To achieve our bold ambitions, we need self-driven, motivated team players ready to make an impact. We offer flexible work schedules, comprehensive benefits, and a culture where you can thrive. Explore our open roles and secure the next step in your career at Cohesity!
Heredia - Costa Rica (Office)
Full time
Posted Today
R00452-1
Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale.
We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design.
Join us on our mission to shape the future of our industry.
As an Trilingual Technical Support Engineer at Cohesity, you will work within our Customer Support organization, supporting and resolving data protection issues on traditional platforms and databases. We are seeking passionate technical support engineers who possess deep technical expertise, excellent troubleshooting experience, outstanding customer service, and great communications skills. You will work with other engineers from our global team to ensure our customers receive the highest level of support possible!
English and Portuguese Fluency is Required: Effective spoken and written business communication skills are needed for business communications such as support calls, technical customer conversations, technical documentation, correspondence, presentations, negotiations, socializing and meetings.
Our TSE opportunity will require working staggered days covering the weekends under flexible schedules (Tuesday to Saturday OR Sunday to Thursday).
HOW YOU'LL SPEND YOUR TIME HERE
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In-Office Expectations
Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.
Cohesity has received reports of scams where individuals purporting to be Cohesity HR representatives or even our CEO conduct bogus “employment interviews” via email or text, and then request payment as a condition for receiving an offer of employment. Please be aware that Cohesity and its subsidiaries do not conduct interviews by email or text, and will never request payment as a condition for applying for a position or receiving an offer of employment. These scam operators may also ask for your personal information (name, address, birthdate, social security number, etc.) which you should not provide to them. If you have been a target of such a scam, you should report it by contacting the U.S. Federal Trade Commission (see this FTC posting for further details: https://www.consumer.ftc.gov/articles/job-scams) the office of your state Attorney General, or the government agency responsible for investigating matters such as this where you reside.
Cohesity does not accept unsolicited resumes from external recruiters or staffing agencies. Any submission of an unsolicited resume to our resume database, directly to Cohesity hiring managers, or by other means will be considered gratis and no recruiting fee will be paid if an unsolicited candidate from a third-party recruiter is subsequently hired. Fees will be paid ONLY where an external recruiter has an executed service contract in place with Cohesity and resumes have been solicited by our Talent Acquisition team in connection to a specific job opening.
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