Flexible, collaborative, made for you.
At Cohesity, we’re on a mission to secure the world’s data. We move fast, collaborate across teams and cultures, and embrace the freedom to solve challenges in innovative ways—creating endless possibilities.
To achieve our bold ambitions, we need self-driven, motivated team players ready to make an impact. We offer flexible work schedules, comprehensive benefits, and a culture where you can thrive. Explore our open roles and secure the next step in your career at Cohesity!
Hybrid
Reading - United Kingdom (Office)
Full time
Posted 20 Days ago
R00549
Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale.
We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design.
Join us on our mission to shape the future of our industry.
Are you driven to shape the future of cybersecurity ?
We are recruiting for a Field Service Coordinator to manage field events to conclusion within defined SLA’s and according to company processes.
HOW YOU'LL SPEND YOUR TIME HERE:
Coordinating resources, (vendor / stakeholders).
Managing escalations, ensuring a satisfactory conclusion is achieved.
Assisting Field Engineers with technical queries, verifying appliances status after parts replacement.
Working with Supply Chain and Quality Departments on RMA units and coordinating shipment with partners.
Generating reports on departmental activities in accordance with process.
Maintaining detailed administrative record of workflow within systems provided.
Contributing to the development of systems and procedures by analysing operating practices.
Maintaining rapport with customers, managers, and colleagues.
Maintaining business data on customer by identifying and updating discrepancies throughout customer engagements.
Supporting the resolution of customer complaints by; determining the cause of the problem; expediting correction or adjustment; following up to ensure resolution.
WE'D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING:
Fluent in English and either French, German or Spanish (desirable).
Field Services background.
Experienced in a customer facing role.
Experienced in Salesforce, Oracle, MS Office.
Working in busy, international environment.
Can deliver on short notice, a multitasker.
Experienced in Logistics.
Must be flexible – working weekends every 6 weeks and selected public holidays.
Data Privacy Notice for Job Candidates:
For information on personal data processing, please see our Privacy Policy.
In-Office Expectations
Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.
Cohesity has received reports of scams where individuals purporting to be Cohesity HR representatives or even our CEO conduct bogus “employment interviews” via email or text, and then request payment as a condition for receiving an offer of employment. Please be aware that Cohesity and its subsidiaries do not conduct interviews by email or text, and will never request payment as a condition for applying for a position or receiving an offer of employment. These scam operators may also ask for your personal information (name, address, birthdate, social security number, etc.) which you should not provide to them. If you have been a target of such a scam, you should report it by contacting the U.S. Federal Trade Commission (see this FTC posting for further details: https://www.consumer.ftc.gov/articles/job-scams) the office of your state Attorney General, or the government agency responsible for investigating matters such as this where you reside.
Cohesity does not accept unsolicited resumes from external recruiters or staffing agencies. Any submission of an unsolicited resume to our resume database, directly to Cohesity hiring managers, or by other means will be considered gratis and no recruiting fee will be paid if an unsolicited candidate from a third-party recruiter is subsequently hired. Fees will be paid ONLY where an external recruiter has an executed service contract in place with Cohesity and resumes have been solicited by our Talent Acquisition team in connection to a specific job opening.
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