Flexible, collaborative, made for you.
At Cohesity, we’re on a mission to secure the world’s data. We move fast, collaborate across teams and cultures, and embrace the freedom to solve challenges in innovative ways—creating endless possibilities.
To achieve our bold ambitions, we need self-driven, motivated team players ready to make an impact. We offer flexible work schedules, comprehensive benefits, and a culture where you can thrive. Explore our open roles and secure the next step in your career at Cohesity!
Mumbai - India (Office)
Full time
Posted 20 Days ago
R00596
Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale.
We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design.
Join us on our mission to shape the future of our industry.
Serve as the primary point of contact for clients on-site, ensuring consistent and effective communication.
Monitor service delivery performance and ensure adherence to SLAs and KPIs.
Lead and coordinate on-site service teams, including scheduling, task allocation, and performance monitoring.
Identify risks and issues in service delivery and implement timely corrective actions.
Maintain strong client relationships and drive continuous improvement initiatives.
Conduct regular service reviews and reporting for both internal leadership and client stakeholders.
Coordinate with technical teams to ensure smooth implementation and ongoing support of services.
Manage escalations and ensure timely resolution of service issues.
Ensure compliance with company policies, client requirements, and industry standards.
Support resource planning activities for the on-site operation.
WE’D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING
Bachelor’s degree in Business, IT, Operations, or related field.
10+ years of experience in service delivery or operations management, preferably in a client-facing or on-site role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Proficiency in service management tools and reporting.
ITIL or PMP certification (preferred).
Strong problem-solving and decision-making abilities.
Ability to work independently in a fast-paced environment.
Data Privacy Notice for Job Candidates:
For information on personal data processing, please see our Privacy Policy.
In-Office Expectations
Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.
Cohesity has received reports of scams where individuals purporting to be Cohesity HR representatives or even our CEO conduct bogus “employment interviews” via email or text, and then request payment as a condition for receiving an offer of employment. Please be aware that Cohesity and its subsidiaries do not conduct interviews by email or text, and will never request payment as a condition for applying for a position or receiving an offer of employment. These scam operators may also ask for your personal information (name, address, birthdate, social security number, etc.) which you should not provide to them. If you have been a target of such a scam, you should report it by contacting the U.S. Federal Trade Commission (see this FTC posting for further details: https://www.consumer.ftc.gov/articles/job-scams) the office of your state Attorney General, or the government agency responsible for investigating matters such as this where you reside.
Cohesity does not accept unsolicited resumes from external recruiters or staffing agencies. Any submission of an unsolicited resume to our resume database, directly to Cohesity hiring managers, or by other means will be considered gratis and no recruiting fee will be paid if an unsolicited candidate from a third-party recruiter is subsequently hired. Fees will be paid ONLY where an external recruiter has an executed service contract in place with Cohesity and resumes have been solicited by our Talent Acquisition team in connection to a specific job opening.
You are now leaving the German section of www.cohesity.com/de/ and come to an English section of the site. Please click if you want to continue.
Don't show this warning again
